Professional and Therapeutic Communication, second edition, provides health students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the care relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare.

This new edition includes rich pedagogical features to support student learning and additional content focusing on the important use of ‘self’ in communication that extend into concepts of reflection and supervision. It promotes skill development throughout, with an emphasis on diverse multidisciplinary healthcare environments to help students effectively communicate with patients, clients and consumers in contemporary healthcare settings.

NEW TO THIS EDITION

• New and updated chapters promote skill development with an emphasis on self-care, theories and skills, and reflection and clinical supervision
• New and updated key terms embedded throughout each chapter help students remain engaged and supported throughout their learning
• New Skills in Practice features explore theory as it relates to practice
• updated Reflect and Apply activities encourage students to relate communication concepts to practice
• Group Activities in each chapter promote student collaboration and assist consolidation of knowledge in face-to-face and online environments.

PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY
1. An introduction to professional and therapeutic communication
2. Principles and practices in communication
3. Communication and self
4. Reflection and clinical supervision
PART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT
5. Interprofessional communication
6. Communicating in culturally diverse contexts
7. Communication within the organisation
8. Communication and the community
PART 3: ETHICAL AND SUPPORTIVE COMMUNICATION
9. Safety and quality in clinical communication
10. Confidentiality, privacy and communication
11. Advocacy and the healthcare professional role
12. Managing conflict
PART 4: COMMUNICATION LITERACY
13. Communication and health literacy
14. Academic writing and communication skills
15. Digital communication

Edited by:

Melanie Birks - Professor and Head of Nursing and Midwifery, James Cook University.

Jenny Davis - Nurse, Midwife and Health Information Manager with extensive experience in the Australian health and higher education sectors.

Ysanne B. Chapman -  Retired Professor of Nursing who has been in the profession for over 50 years.