Management and Practice in Health and Human Services Organisations

Lynda Berends, Karen Crinall

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Management and Practice in Health and Human Services Organisations

Lynda Berends, Karen Crinall

ISBN:	9780195524154
Binding:	Paperback
Published:	23 May 2014
Availability:	5
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$92.99 NZD

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Description

Management and Practice in Health and Human Services Organisations helps students, leaders and practitioners build a comprehensive foundation of the knowledge, skills and attributes required for effective service delivery and organisational success. This book addresses key policy, planning and process issues, and explores innovative strategies for good management and leadership in health and human service organisations. With the perfect blend of theory and practice, Management and Practice in Health and Human Services Organisations is an authoritative and accessible resource for both aspiring and current managers in a complex and dynamic environment.

Key features

An interprofessional focus and evidence-based approach reflects current thinking in the field
Practitioner profiles throughout illustrate the nature of work, skills and challenges faced in the day-to-day roles of organisational leaders across the health and human services’ sectors
Rich with pedagogy including case and practice examples, reflection exercises, practice activities and additional resources to accompany each chapter.

PART 1: CONTEXT AND STRUCTURE

1. Contextualising Management in Health and Human Service Organisations

Organisation, management and power

Early theories about organisation and management for social well-being

Administrative management

Scientific management

Bureaucratic management

Human relations management theories
Systems theory
Contingency theory
Alternative approaches
Emerging perspectives
Into the future: Postmodern paradoxes

2. External Factors that Shape Health and Human Service Organizations

The origin and nature of health and human services in Australia

Funding for services

New public management and the role of government

Forces that impact government funding

Equity and effectiveness

3. Organisational Culture and Operation

Organisational culture

Diversity and discrimination

Policies in the organisation

4. Management, Leadership and Governance

Fundamentals of management, leadership and governance

Management

Leadership

Governance

Management levels

Skills, experience and qualifications

Responsibilities

Functions

Tasks

Roles

Skills

PART 2: PLANNING AND PRACTICE

5. Workforce Support and Development

Characteristics of the workforce

Human resource management

Staff conditions

6. Strategic Planning for Practice

Planning

Organisational plans

Types of plans: Strategic, business, operational and program

Embarking on a planning process

The strategic planning process

7. Project Management and Evaluation

Project management

Project planning

Project implementation

8. Financial Management and Quality Accreditation

Financial management

Budgets

Funds acquisition

Writing funding proposals

Accreditation

PART 3: CONNECTION AND ENGAGEMENT

9. Change Management

Change in context

Types of change

Managing change successfully

Addressing barriers to change

Bringing about change successfully and positively

10. Communication, Community Engagement and Collaboration

The importance of communicating for connection

Communication

Community engagement

Collaboration

Communication and context

Engaging and collaborating

Effective and ineffective communication

11. Towards Effective Management and Practice in Health and Human Service Organisations

A context of change

What matters for good management

The nature of good management

Fostering good management

A final word

Authors

Lynda Berends - Senior Research Fellow in the Drug Policy Modelling Program, National Drug and Alcohol Research Centre, University of New South Wales

Karen Crinall - Senior Lecturer in Community Welfare and Counselling and Research Coordinator, School of Applied Media and Social Sciences, Federation University of Australia

Sample Pages

Read a sample chapter from Management and Practice in Health and Human Service Organisations

Chapter 1: Contextualising Management in Health and Human Service Organisations