Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to problem-solving.

1.                   Conflict and Its Resolution

2.                   Communication and Conflict Resolution

3.                   Investigation for Dispute Resolution

4.                   Dispute-Resolving Interviewing 

5.                   Analysing Conflict

6.                   Evaluation for Dispute Resolution

7.                   Planning and Preparation for Resolution

8.                   Collaborative Processes

9.                   Facilitative Processes including Mediation

10.               Determinative Processes including Arbitration

11.               The Conflict-Resolution Process

12.               Practical Conflict-Resolution Skills

13.               When Things Go Wrong

14.               Specific Types and Areas of Conflict 

15.               Conflict Resolution, the Law, and Ethics

16.               Making Conflict Resolution Work

17.               An Example of Analysis and Planning

              Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice

Gregory Tillett

Brendan French

Dr Gregory Tillett teaches alternative dispute resolution and mediation in the School of Law at University of Western Sydney. Dr Brendan French is the head of customer relations for one of Australia's largest financial institutions.