Crisis Proofing eBook

How to Save your Company from Disaster

Tony Jaques

Crisis Proofing eBook

How to Save your Company from Disaster

Tony Jaques

ISBN:

9780190303372

Binding:

Ebook

Published:

7 Sep 2016

Availability:

Available

Series:

$54.95 AUD

$62.99 NZD

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Description

Nothing destroys reputation faster or deeper than an issue or crisis mismanaged. Just ask Volkswagen, BP or FIFA.

In fact there’s a more than one in four chance that a serious crisis would put any organisation completely out of business. Yet many CEOs and senior executives are still willing to leave it to middle managers and technicians who may not have the skills and experience to save your company from disaster. 

Crisis Proofing is a highly readable conversation about the creation of a management mind-set committed to reduce the chances of a crisis from happening in the first place and how to minimise the damage from any crisis which does occur.

Written by a leading international expert in issue and crisis management, this book shows how responsibility to save your company from disaster lies absolutely in the executive suite. Crisis proofing is a low-cost investment which has a real bottom-line return, but it demands new leadership from CEOs and senior executives.

Contents

List of Tables and Figures
Preface: Crisis Is an Equal-Opportunity Risk
About the Author
Acknowledgments
Chapter 1: Why Crisis Proofing is Pmportant
Chapter 2: Opportunity and the Penalty for Bad Behaviour
Chapter 3: The High Cost of Not Crisis Proofing
Chapter 4: How to Know a Crisis is Coming
Chapter 5: Getting the Language Right
Chapter 6: Fitting it all Together
Chapter 7: Actions You Can Take to Prevent a Crisis Happening in the First Place
Chapter 8: Taking a Strategic Approach
Chapter 9: Things You Can Do to Prepare for the Obvious Crises
Chapter 10: Putting the Crisis Plan Together
Chapter 11: How to Minimise Damage When a Crisis Strikes
Chapter 12: What to Do After the Crisis Seems to be Over
Chapter 13: No, It’s Not Just About Facts and Data
Chapter 14: No, It’s Not Just About the Law Either
Chapter 15: Why Lawyers Don’t Like You to Apologise
Chapter 16: Social Media: Both a Strength and a Threat
Chapter 17: Social Media: Do it Fast and Do It Right
Chapter 18: Managing Crises Across Borders
Chapter 19: Recognising and Responding to Cross-Border Crises
Chapter 20: It’s All About Leadership
References
Index

Authors

Tony Jaques is an internationally recognised consultant and authority on issue and crisis management, and former executive with a US multinational, who developed the concept of crisis proofing after working with managers and organisations around the world.