The intersection of issues and crises management with risk and reputation is one of the most dynamic and challenging areas of professional communication.

Written by one of Australia’s leading experts in issue and crisis management, this book introduces and examines each of these elements, and explores their relationship as an integrated model within the broader contexts of public relations, communication and management. It provides comprehensive analysis and discussion of theoretical perspectives and current field research, and introduces industry examples of best practice. Issue and Crisis Management equips students and practitioners with key knowledge and skills to manage the communication process within organisations, and inform strategic responses to issues and crises.

Key features

• Case studies at the end of each chapter connect theory to practical examples from the Asia Pacific region
• Discussion of the role and impact of social media usage is incorporated throughout
• Key points, activities and discussion questions support student learning
• Includes a fully-worked example of a detailed issue management plan.

Tony Jaques is an internationally recognised consultant and authority on issue and crisis management who lectures at RMIT and Swinburne University. Tony also writes a regular e-newsletter for issue and crisis management professionals, Managing Outcomes.